Okuru Points Terms & Conditions
These Terms and Conditions apply to the Okuru Points Program operated by Okuru Pty Ltd ("Okuru", "we", "us" or "our").
By earning or redeeming Okuru Points, you agree to these Terms and Conditions.
1. About Okuru Points
Okuru Points are promotional loyalty points that may be awarded to eligible Okuru account holders from time to time.
Okuru Points may be earned through eligible purchases, referral programs, promotional campaigns, special partner offers or other activities specified by Okuru.
Okuru Points:
- are not cash;
- cannot be withdrawn or redeemed for cash;
- cannot be transferred between Okuru accounts unless expressly permitted by Okuru;
- cannot be sold, traded or exchanged; and
- may only be used towards eligible purchases made through Okuru in accordance with these Terms.
2. Value of Okuru Points
Unless otherwise stated by Okuru:
1 Okuru Point = $1 in redemption value in the original currency of purchase.
For example, 25 Okuru Points in Australia may provide up to AUD 25 towards an eligible future purchase, subject to the redemption limits set out below.
Okuru Points do not constitute money held on deposit with Okuru.
3. Earning Okuru Points
The number of Okuru Points earned will depend on the applicable offer or promotion.
Okuru may occasionally offer promotional earning rates, including bonus points or percentage-based rewards.
For example, under a "50% back in Okuru Points" promotion, an eligible AUD 100 purchase would earn 50 Okuru Points.
Any promotional offer may be subject to:
- a minimum purchase amount;
- a maximum number of participants;
- a maximum number of Points available;
- nominated participating businesses or gift cards;
- a promotional period;
- one reward per person, household or Okuru account; or
- other conditions disclosed with the promotion.
The specific terms displayed with a promotion form part of these Terms and Conditions.
4. When Points Are Credited
Okuru Points may be credited automatically or manually to your Okuru Rewards account.
Points will generally be credited after Okuru has confirmed that the qualifying transaction is valid and complete.
Promotional Points may take up to 7 business days to appear in your account unless otherwise stated.
Okuru may delay the awarding of Points while a transaction is being reviewed for fraud, payment disputes, chargebacks or compliance purposes.
5. Redeeming Okuru Points
Okuru Points may be used towards eligible gift card purchases made through the Okuru platform.
Unless otherwise stated, Points may contribute a maximum of 30% of the total value of an eligible purchase.
The remaining amount must be paid using an accepted payment method available through Okuru.
For example:
- gift card purchase value: $100
- maximum Points that may be redeemed: 30 Points / $30
- remaining amount payable: $70
Having sufficient Points in your account does not allow you to pay more than the permitted percentage of a transaction using Points.
6. Eligible Purchases
Okuru may determine which gift cards, businesses, brands, countries, currencies or promotions are eligible for earning or redeeming Points.
Points may not be available for all products offered through Okuru.
Any exclusions or additional restrictions will be disclosed where reasonably practicable before the customer completes the purchase.
7. Promotional Points
From time to time Okuru may run special promotions offering additional Points.
For example:
First 10 Buyer Promotion
Okuru may offer the first 10 eligible customers who purchase a gift card from a participating new Okuru Partner a reward equivalent to 50% of the qualifying purchase value in Okuru Points.
For a $100 qualifying purchase, the customer would receive 50 Okuru Points.
Unless otherwise stated:
- the promotion is limited to the first 10 qualifying transactions;
- the purchase must be successfully completed and paid for;
- cancelled, refunded, fraudulent or disputed transactions do not qualify;
- a customer may receive the promotional reward once per participating Partner promotion;
- Points are awarded to the Okuru account used to make the qualifying purchase;
- the offer cannot be exchanged for cash; and
- Okuru may end the promotion once the available promotional allocation has been exhausted.
Promotional offers may have additional terms displayed at the time of the offer.
8. Refunds and Cancelled Transactions
If a transaction that earned Okuru Points is cancelled, refunded, reversed or subject to a successful chargeback, Okuru may reverse or remove any Points earned from that transaction.
If Points have already been redeemed before the original transaction is reversed, Okuru may deduct the equivalent Points from the customer's remaining Points balance.
Where this results in a negative Points balance, Okuru may offset future Points earned against that negative balance.
Nothing in these Terms limits any rights a customer may have under the Australian Consumer Law.
9. Purchases Made Using Points
Where an eligible transaction paid partly with Okuru Points is refunded, Okuru may return the portion originally paid using Points to the customer's Points balance and process the remaining refund according to the original payment method, subject to applicable consumer law.
Okuru Points will not ordinarily be converted into a cash refund.
This does not affect any rights or remedies available under applicable consumer protection laws.
10. Account Requirements
You must have an active Okuru account to earn and redeem Okuru Points.
Points are attached to the relevant Okuru account and cannot ordinarily be transferred to another account.
If you close your Okuru account, any unused Points may be forfeited.
11. Fraud, Misuse and Multiple Accounts
Okuru may withhold, cancel or reverse Points where we reasonably believe that Points have been obtained through:
- fraud;
- payment manipulation;
- chargebacks;
- duplicate or multiple accounts created to obtain promotional rewards;
- abuse of a promotion;
- unauthorised transactions;
- misleading information; or
- conduct inconsistent with these Terms.
Okuru may suspend an account while suspected misuse is investigated.
13. No Cash Value
Okuru Points are a loyalty benefit only.
They cannot be:
- redeemed for cash;
- transferred to a bank account;
- used to obtain a cash advance;
- exchanged for cryptocurrency or other financial products; or
- sold or transferred to another person unless Okuru specifically allows it.
14. Changes to the Okuru Points Program
Okuru may make reasonable changes to the Rewards Program, including changes to:
- how Points are earned;
- how Points may be redeemed;
- eligible products;
- redemption limits;
- promotional offers; and
- expiry periods.
Where a change materially affects existing Points, Okuru will provide reasonable notice where practicable.
Okuru will not make changes in a manner that excludes or limits rights that cannot lawfully be excluded under applicable law.
15. Ending the Points Program
Okuru may discontinue the Okuru Point Program for an improved version.
If the program is discontinued, Okuru will provide reasonable notice and, where reasonably practicable, an opportunity for customers to redeem existing Points before the program ends.
16. Technical Issues
Availability of the Points Program may occasionally be affected by maintenance, technical problems or circumstances outside Okuru's reasonable control.
If Points are incorrectly credited or deducted because of a technical or administrative error, Okuru may correct the Points balance.
17. Partner Businesses
Okuru Points are issued and administered by Okuru unless otherwise expressly stated.
Participating businesses are not responsible for funding, administering or redeeming Okuru Points unless specifically identified in the relevant promotion.
The terms applying to the underlying gift card remain separate from these Rewards Terms and Conditions.
18. Taxes
Customers are responsible for determining whether earning or redeeming Okuru Points gives rise to any personal tax consequences.
19. Privacy
Okuru may use information associated with your account and transactions to administer the Points Program, allocate Points, prevent fraud and communicate relevant Points information.
Personal information will be handled in accordance with Okuru's Privacy Policy.
20. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
21. Contact Us
Questions relating to Okuru Points or your Points balance can be directed to:
Okuru Pty Ltd
Email: customer.care@okuru.app
Website: www.okuru.app